Our Guarantee

We source our products with great care and deliberation to bring you products of the highest quality, and we hope that you will be pleased with your purchase.

Goods Damaged in Transit

In the event that it is apparent that something is wrong with your order (i.e. arrives damaged or faulty goods), you must return the product within 10 working days of delivery for exchange or full refund to the value of the product(s), failing which you will be deemed to have accepted the Products. Your refund will also include your original delivery charge calculated when you placed your order.

Where Products prove to be faulty as a result of a manufacturer’s defect, we will replace without charge or give credit within 1 month of the date of the delivery of the products.

Change of Mind?

While we hope that you are delighted with your order, we understand that sometimes you will want to return some items.

Please contact Medways Cash & Carry immediately by phone (01923 715840) or by email (sales@medways.co.uk). We will offer you an exchange or refund providing the goods are in perfect and re-saleable condition and returned with their original packaging. We will refund the price of the product (calculated when you placed your order) to you once it is returned to, received and accepted by us.

The parcel and its contents are however, your responsibility until they reach us. Please wrap the items (together with their original packaging) very securely, giving full details, and return them to us by first class standard post and make sure you get a receipt of posting. This does not affect your statutory rights.


With the exception of faulty merchandise, we cannot exchange or accept the return of certain items where the goods have been used and/or the product packaging (if any) opened.

This does not affect your statutory rights.

Our warehouse address for returns is:

Medways Cash & Carry
Unit 6 Olds Close, Watford, Herts. WD18 9RU

Tel: 01923 715840